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Free Shipping On Every Item Storewide + 1 Year No Hassle Returns! Details

Shipping & Returns

Reward Program | Shipping & Returns | Contact Us | Official Blog

We offer Free Shipping on ALL of our items. Select items qualify for FREE Rush Two-Day Delivery upgrade, with no coupon required. Please select FREE Rush Two-Day Delivery at checkout.

Shipping

Warehouse hours are Monday-Saturday 8am-4pm EST.  We are closed weekends and most holidays.

When Will My Order Be Shipped?

Items that qualify for FREE Rush Two-Day Delivery will ship same day, Mon-Sat if ordered prior to 3 PM EST. Please select FREE Rush Two-Day Delivery at checkout.

Manufacturer Direct and Made to Order items will ship after the required processing time listed under the “Add To Cart” button on each item page.

Do You Ship Internationally?

No, we apologize, but at this time we are only able to ship to the 48 continental states.

When Will My Order Be Delivered?

Qualifying orders placed Mon-Sat prior to 3PM EST and shipped via FREE Rush Two-Day Delivery have a two business day guarantee. Please select FREE Rush Two-Day Delivery at checkout. See chart below for more details.

delivery-schedule.jpg

Manufacturer Direct and Made to Order items will be delivered 2-5 business days after required processing time. While our FREE RUSH Two-Day Delivery option will be available in checkout, please note that Manufacturer Direct and Made to Order items will NOT ship via Two-Day transit as they require additional processing time. Please see required processing time listed under "Add To Cart" button on each item page.

Return Policy

365 Day No-Hassle Returns: Return In Original Packaging And In The Same Condition. It's That Easy!

We want you to be 100% satisfied with your purchase. If for any reason you are not satisfied, you may return the item for a full refund of the item price. Buyer is responsible for return shipping unless the item is damaged.

Please email support@onestopfanshop.com prior to returning, if damaged.

Please follow the steps below:
1. Please include original order number along with the name and address the item was shipped to. If you would like to exchange the item for a different size, please include the size that you would like us to reship and the address that it should ship to. Please note, that we cannot guarantee that the size requested will be available when the return/exchange is received and processed.

2. Package item(s)

3. Please ship using a delivery confirmation number or tracking number for your protection, as well as ours.

4. Send to:
OneStopFanShop, Inc.

OneStopFanShop Inc.
Attn: Returns
1040 Parkway Industrial Park Drive
Buford, GA 30518

*Please allow up to 5 business days processing time, once the item has been received by our returns department. All refunds will be given in the same manner as original payment method.

Customer Support

Customer support hours Monday-Friday 8am-3pm EST.  We are closed weekends and most holidays.

Please email us at support@onestopfanshop.com or call 678-765-7769.

Mailing:

OneStopFanShop Inc.
Attn: Returns
1040 Parkway Industrial Park Drive
Buford, GA 30518

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